Seward House Museum
Position Summary-Administrative and Visitor Engagement Coordinator
Overview: The Seward House Museum (SHM) fosters curiosity and promotes learning by providing an immersive connection with the past. Located in downtown Auburn, NY, the SHM is an anchor institution and a critical economic driver in the vibrant cultural heritage tourism industry.
The Administrative and Visitor Engagement Coordinator (AVEC) will manage a variety of projects and will report to the Executive Director. The AVEC will also work closely with staff, volunteers and the Museum Board of Trustees. This position will assist with general administrative duties including but not limited to maintaining Museum records, bank deposits, answering the phone, mail and email inquiries. The AVEC will oversee the museum’s Point of Sale system and the Museum gift shop.
The AVEC will also assist and coordinate all museum special events and maintain records of ticket sales and other data related to events and special programming. Special programming will include First Fridays, summer programs, Halloween tours, and special Christmas related events and other events as directed.
The position is based in a busy historic house museum, subject to frequent interruptions, and will interface regularly with the public. The ideal candidate must be able to handle a wide range of customer service issues and work effectively with Museum staff, volunteers, visitors and our community partners.
The AVEC position requires excellent project management skills and demonstrated ability to multi-task in a fast-paced environment with multiple deadlines. Also, excellent verbal and written communication skills, with the ability to communicate effectively to diverse groups, departments, partners and stakeholders will be essential. Proficiency with Microsoft Office, POS software and database/ reporting analysis required. Knowledge of graphic design and marketing highly desirable.
BA/BS and two years of related experience preferred. Knowledge of museums or tourism industry a plus. A positive, outgoing personality, accuracy and attention to detail are required. Must be willing to work weekends and evenings.
To Apply: This position is a full-time salaried position and eligible for the Museum’s benefit package. Applications should include the following: a cover letter, resume, a 1-2 page writing sample, and 3 professional references. Applications should be submitted via email to Executive Director, Billye Chabot: firstname.lastname@example.org
Application deadline: December12th, 2018, No phone calls please. EOE/D/V/M/F